In 2006, one simple question literally stopped an entire organization in its tracks, and in one of those elusive, defining "ah ha" moments began an incredible process of pulling a very good and well respected EMS system toward becoming a "great" one.  The journey's story is about discovery, transformation, and innovation.  But it isn't about what you may think... and it isn't over yet.  Come see if you can catch the organizational "head fake"!

New Product Interfaces

FirePrograms

RSQ911 Solutions

emsCharts SyncPen

Mobile 3.0 Launch

Be the first to see emsCharts Mobile 3.0 when it is launched at our 2011 User Conference!  This general session presentation will provide attendees with a demonstration of the new application, as well as a sampling of new features and functionality.

Networking Sessions

This new session will provide users with a guided networking experience based on topics of interest in emsCharts.  Do you have a "masterpiece" custom report that you would like to share?  Or are you looking for advice from your peers on billing practices?  These and other topics will be up for discussion on Tuesday afternoon.

User Group Meetings

More details coming soon...

Managing Chart Accuracy - Brand New Session!

This session includes so much useful content that we couldn't possibly fit it into a breakout session.  In this 1.5 hour General Session on Day 2, attendees will first be introduced to using Data Validation to "prevent mistakes".  The discussion will then go over how and when to use Addendums versus Demoting a Chart.  Moving into Quality Assurance, we'll go over Peer-to-Peer Reviews and Base Reviews.  We'll also fit in some discussion about Special Reports, using calculations in validating a call, NEMSIS completion, Activity Audits, and helping your billers to get complete Billing Summaries.  Phew!

For Administrators and Advanced Users who would like to improve their operational processes through emsCharts

Administrative Extras

"How do I do that?!"  Administrative Extras are functions of emsCharts that must be maintained by an administrator.  This session will include discussions on demoting a chart, requesting PMHx additions, Medication requests, Allergy changes, Medication changes on page 8, Checking Data Validation issues, Password management, and several other "administrator only" topics.  Time will be allocated for questions.

Beyond Charts - How to Use Standard Modules Included With My Subscription

This session will go over some of the many overlooked modules and features included with every standard emsCharts subscription.  You'll learn more about Certification Tracking, Document Warehouse, Calendars, Call-offs, Payroll, Forums, Links, and more! 

emsCharts Communications

Is emsCharts central in your agency communications?  Or is it "just where you enter charts"?  This session will teach you about all of the many ways that emsCharts can be used to reach your crew members.  We'll discuss QA Flags, Special Reports, Instant Messages, Forums, Staff email addresses, Instant emails from QA flags, Home page news, and Calendar notices. 

NEMSIS V3

The NEMSIS Technical Assistance Center (TAC) announced plans for NEMSIS Version 3 in 2010.  This lecture session will go over the changes that are anticipated to the dataset, as well as emsCharts' plan for migration to the new Data Dictionary once final details have been announced by the TAC. 

Track 2 - Special Topics

For users who would like to get more out of the additional modules included with their subscriptions

emsCharts Mobile 3.0 - Preparing for Your Upgrade

The NEW emsCharts Mobile 3.0 is here!  This session will revolve around what you can expect when upgrading from old Mobile to new Mobile V. 3.0.

emsCharts Mobile 3.0 - Configuration

In this class we will discuss the configuration of new features for Mobile 3.0.

More details coming soon...

emsCharts SyncPen

This session is geared toward emsCharts customers currently using the emsCharts SyncPen, or for agencies not yet using the SyncPen and are interested in learning more about this award-winning technology.  Microtech staff members will be presenting an overview of the emsCharts SyncPen product, and demonstrating configuration and other considerations for users.

FirePrograms Software

We've invited our friends at FirePrograms Software in to introduce their product to emsCharts customers looking for a fire solution.  emsCharts and FirePrograms have developed a "pass-through" interface that shares information between the two programs.  No more double-entry for fire and EMS reporting!

Track 3 - IT for EMS

For semi-techy users who know "enough to be dangerous" and would like some additional knowledge about Information Technology and how it pertains to electronic patient data collection.  The sessions are geared toward managers in agencies that do not have an IT department, but do have computer experience.

IT for EMS - Part I

This two-part series will focus on some basic information technology and computer usage with consideration to emsCharts administration.  Among the topics in Part I will be IP Filters with a discussion on routers, password management, local computer admin accounts (specifically for emsCharts Mobile), and how to check your Internet speed.

IT for EMS - Part II

An overview of computer security with topics to include: types of malware, anti-virus and anti-spyware options, common sense steps to prevent infections, firewalls and basic network security. We will also have a brief discussion of software that can "freeze" a system to prevent tampering.

John Zaragoza has served as the Director of Greenville County EMS since moving his family from Southwestern Pennsylvania to Greenville South Carolina in 2001.  Over 35 years of public service, John has assembled extensive experience and background in EMS operations, leadership and policy development at all levels of the industry, including but not limited to rural volunteer, private sector, municipal, hospital and county operated EMS systems.  He enjoys maintaining a long and active presence in EMS educational process as adjunct faculty and mentor, and regularly appears on the local EMS leadership lecture circuit.  In addition to his present capacity as director, John also serves on numerous county, regional and state EMS and county administrative and advisory committees.  John holds a BS degree in Business Administration from Robert Morris University, Magna cum laude.

Greg Howard is Director of Sales and Training at emsCharts.  He has lead numerous large scale training sessions and implementations for over 200 accounts, 500 power users, and thousands of end users.  Mr. Howard brings 11 years of experience as a field provider, 3 years as a quality assurance specialist, and 6 years flight paramedic experience.

Linda Coene - emsCharts Staff

Prior to joining the emsCharts team in 2006, Linda spent 10 years in the EMS industry as the Support Director for another EMS software company where she ran both the support and training departments.  Linda is a professional teacher, holding a Pennsylvania certification for secondary education is both Mathematics and General Science.  She became interested in computer technologies in 1970 while taking graduate Mathematics classes at the University of Pittsburgh.  This interest grew into a business in 1978 when she started her own computer consulting company. 

Adam Mihlfried - emsCharts Staff

Adam has been working as a Software Engineer at emsCharts, Inc. since July 2003, primarily as a web developer focusing on implementing state/regional requirements, NEMSIS compliance and data transfer.  Secondary tasks included patient record, outreach, security, and support functionality along with designing the public website.  Currently, Adam is now the lead developer for the Mobile 3.0 project.  Mr. Mihlfried is an active member in the NEMSIS community, has attended every development meeting and was a finalist for the Software Representative position at NEMSIS.  Previously, he was a developer at Stargate, Inc. a local Internet Service Provider where he focused on creating extensions for their Windows-based billing application and integrating various web-based provisioning, authentication and support systems.  Adam holds a BS degree in Computer Science from Pennsylvania State University and a Masters in Business Administration from Robert Morris University in Pittsburgh.

Branden Simbeck - Guest Presenter

Branden is currently the Vice President of Technology for LA Wolfe Web Design and SEO. In his current position he is responsible for development and oversight of technology-based infrastructures that support businesses marketing and operations. Prior to taking this position in January 2011, Mr. Simbeck spent the last 7 years as a software developer with emsCharts, Inc, specializing in Medical Command and Mobile software development. Mr. Simbeck is also an Adjunct Instructor in the Computer Information & Technology department at the Community College of Allegheny County.  Mr. Simbeck has been involved in EMS as a volunteer since 1996 serving not only as a field provider but also in communications and quality assurance. Branden has a BS in Information Technology from California University of Pennsylvania and a MS in Computer Information Systems from the University of Phoenix.