emsCharts considers training to
be a keystone to the success of implementing an electronic data
collection system. Because of this, emsCharts provides several
options for user training to allow services to decide which method
suits them best. Our proven "train-the-trainer" philosophy has
enabled thousands of emsCharts users across the nation build
successful electronic data collection programs at their service.
The most popular method for emsCharts
implementation is via our online training program. This convenient
method uses a web conferencing software that we provide to you. This allows
your trainer to share with you an application, a desktop, a
presentation, or a white board—conveniently through an Internet
connection. Your trainer will perform training demonstrations using
your actual service database. Web training allows you to ask
questions and actively participate as though you were in a
Online training is performed in three stages
to help introduce and educate the user in emsCharts.
Stage 1 is our “Train the Trainer” session where we work with
administrative leaders. We explain the basics of setting up users
and security, general configuration rules, and how to enter a basic
chart. This training generally takes about two hours.
Stage 2 covers “Advanced Configuration and Q & A”. This
session reviews any aspects of training Stage 1 where questions have
come up as well as explains more advanced configuration aspects. We
also discuss the reports section of emsCharts as to standard reports
included and an introduction to our report generator. Stage 2
training takes about two hours.
Stage 3 is our “Going Live” session. In this session we will
answer any remaining questions that may have come up. We will then
go over our Go Live Checklist to be sure all needed configuration
has been completed. This session lasts about one hour.
If you desire a customized approach, On-Site
Training may be arranged. In this situation an emsCharts Trainer
will come to your site and train administrators and other personnel
whom you indicate. The emsCharts Trainer will dedicate eight hours
of time per day to the training of your personnel. The number of
days and subject matter to be covered may be arranged as desired by
your service and as accepted by our Trainer. You may customize your
training, or allow the emsCharts Training Manager to develop a
program for you. A training outline must be approved by our
Training Manager prior to the training date.
On Site training has a per diem price plus expenses, with a minimum
of two days on site. Your Salesman will make all arrangements for
Additional Training Options / Ongoing Training
typically does not end with your Go-Live date. We offer
several options for Ongoing training, as needed.
Self-help training is available to you at any
time, for no extra charge:
Seminars on emsCharts.com
Our helpful slide-show seminars cover a number
of topics and are available on the Support page of emsCharts. These
may be downloaded and/or run from the Internet.
FAQ and Knowledge Base
Located within the Support section of
emsCharts, FAQ’s are available anytime to all users.
Additional Fee Options
The following options are
available as needed, for an additional cost:
Additional Hours On-Line Training
Additional training time may be scheduled with
an emsCharts trainer. You decide on the subject matter to be
covered. Contact the emsCharts Training Manager for pricing and to
arrange custom sessions.
Webinar trainings will be setup by the
emsCharts Training Manager as needed. They will cover an announced
topic and multiple companies may attend at one time. Contact
emsCharts for pricing and upcoming schedule.
User Groups and Convention Trainings
These will be set up as possible at various
state or National Conventions. Cost and times for these will be
dictated by the specific convention and the costs involved for the
emsCharts Training Manager
Coene joined emsCharts in October of 2006 as the emsCharts
Training Manager. She previously spent 10 years in the EMS industry
as the Support Director for another EMS software company where she
ran both the support and training departments.
Linda is a professional teacher, holding
Pennsylvania certification for secondary education is both
Mathematics and General Science. She became interested in computer
technologies in 1970 while taking graduate Mathematics classes at
the University of Pittsburgh. This interest grew into a business in
1978 when she started her own computer consulting company.
Linda’s training expertise is an invaluable
resource available to all emsCharts customers.