Please consult the User Manual to find answers to product functionality questions. Login to your account and go to Support, then Download Documentation to select and download Manuals and TechNotes.
2/1/2011 - TechNote - Guide to User Security UpdateWeb-based Support
Web-based support is available at any time via the online trouble-ticketing system. Login to your account and go to Support, then Questions & Problems to log a ticket. Tickets are automatically assigned to support staff based on subject matter. Agents may also request users log into an instant session. (Available upon request)Technical Support 866-647-8282
(Please contact your system administrator prior to calling our technical support line) Technical support representatives are available for direct tech support calls during emsCharts Normal Business Hours (8am-6pm Eastern Time). When reporting a system problem during non-business hours, your call is directed to our call center. On-call support representatives are available 24x7 to handle system failures or respond to critical problems.